21:28Phoenix Group Cuts Asset Retrieval Time by 90% with ALVAO
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Beschrijving
How can a large enterprise transform its operations by expanding from traditional IT management to full Enterprise Service Management (ESM)? In this ITSM & ITAM Customer Success Story, Lukáš Fuxa (ITSM Expert at Phoenix Group) explains how replacing manual, paper-based tracking with a centralized CMDB and consolidating service management across IT, HR, and Facilities into ALVAO reduced asset inventory audit times by 80%—from 10 days down to just 2. Read full case study: https://www.alvao.com/en/references/retail/phoenix #customerexperience #customerfeedback #customersatisfaction #itassetmanagement #itservicemanagement #pharmaindustry
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